Online Security Products Reviews

The product showed up the very next day and matches the description perfectly.

Exceptional Support from the Team! I placed an order for a security keypad that was not available, on a Thursday afternoon. After chatting on the phone with a team member, I was guaranteed it would arrive the next day. By 10am on Friday, it was in my hands just like they said. Amazing service - Much appreciated!

Tim Wilkinson from Online Security Products really made the whole CCTV setup process easy to understand. He walked me through everything with a calm and friendly approach. They offer top-notch products, and since I had some time to spare, I did a bit of price comparison—nobody else could match the deal on the system he suggested. We decided on the Genie system, which is a reputable British brand. The next day, we got a well-crafted and stylish kit that came with the recorder, camera, and wall mount. Tim also provided a list of the extra plug-and-play ethernet cables we’d need, which were just a few extra pounds from another online store. Setting it all up at home is pretty straightforward if you’ve ever put together a computer or a TV/DVD setup; it’s the same idea. Plus, there are clear printed instructions, and I could reach out to Tim with any questions, which really helped clarify things. We can even add more Genie cameras later if we want. For us, the personal touch in sales support, with quick email responses from Online Security Products, is a fantastic perk on top of a great purchase. Thanks, Tim!

Had a chat with Phil on Thursday morning about some hard-to-find BPT parts. He got back to me in just 10 minutes with all the details. I placed my order, and they showed up in under a day via courier... fantastic service!

These folks always provide fantastic service. Philip and Tim really know their stuff when it comes to questions, and they ship things out super fast.

Consistently helpful and informed, I'm really happy with the service - super quick. Can't recommend them enough!

Big thanks to Philip Wilkinson for how quickly and effectively he handled the issue with my replacement item that was wrongly specified. Once he was informed about the problem, the replacement was sent out in less than a day. This is a fantastic company to work with.

I faced several challenges that have now been sorted out. Tim is a real gem for this company - he puts in the effort to fix issues. This company serves as a trade supplier. Big thanks to Tim for your helpful support!

I ordered a component, but since Fermax didn’t deliver, I was worried I’d be in trouble. Tim set up for a kit to be sent my way. It got here super fast. Excellent service, I’d suggest it to anyone!

I had to send back a keypad that was under warranty. It was a bit of a hassle from my point of view, but they handled it swiftly and set up a refund for me. Awesome customer service! I’d definitely recommend this company.

I was on the hunt for a video door entry system that had monitors for all 5 floors in my home, so it was a bit of a pricey buy. I had some reservations about ordering online instead of going through a local security company, but Tim and Phil were super helpful and walked me through everything, suggesting the best products and systems for my needs.

They coordinated with my electrician regarding his installation questions, and the delivery was quick and secure. In the end, there was one component I didn’t require, and I managed to return it for a full refund, which they’ve already processed. Overall, a really solid experience.

I placed an order right before the lockdown hit. I had ordered a product that was out of stock, specifically Security Cameras, because of certain technical needs. These folks kept me in the loop and suggested other options when it became obvious that the initial supplier couldn't deliver. The sales and management team did a great job following up. I've now got an awesome security camera system set up, way better than what I first had in mind. Much appreciated!

Fantastic item, speedy shipping! I requested a power supply as an additional delivery for my camera. I placed the order after lunch, and it showed up the very next day! Great job, folks.

Even though we're a small business, we get treated just like the big players do. The help and advice from OSP regarding specs is top-notch. Plus, with their competitive prices, awesome selection, and speedy shipping, OSP really raises the bar for other tech suppliers.

The staff here are super knowledgeable and really helpful, making sure I got a first-rate security system. They showed up on time, and everything is working great just like they said it would. I’d totally use them again.